This is a standard template. Please have it reviewed by a qualified lawyer for your specific business before relying on it.
We want you to feel confident paying for a service upfront. This policy explains when a refund is and isn't available.
If you request a refund before we have begun preparing your application (i.e. before any document review or portal filing has started), the professional fee is refundable in full, minus any payment gateway charges already incurred.
Once we have begun preparing or filing your application, the professional fee reflects work already completed and is generally non-refundable. Any government fee already paid to a government portal on your behalf is non-refundable once submitted, in line with the relevant department's own policy.
If an application is rejected due to an error on our part, we will refile at no additional professional fee. If rejection is due to eligibility issues or inaccurate information provided by the client, standard fees apply for any refiling.
Message us on WhatsApp or email with your payment reference and reason for the refund request. We aim to respond within one business day.